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Refund Policy

Last updated: December 15, 2024

1. Overview

At ClaritiApp, we want you to be completely satisfied with our AI-powered decision-making service. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Subscription Plans Coverage

2.1 Monthly Subscription ($9.99/month)

  • 7-day money-back guarantee for first-time subscribers
  • Refunds available for technical issues preventing service use
  • No refunds for partial months after the 7-day period

2.2 Yearly Subscription ($79.99/year)

  • 30-day money-back guarantee for first-time subscribers
  • Pro-rated refunds available within the first 90 days
  • Full refund if service is discontinued

2.3 Freemium Plan

The Freemium plan is free of charge and therefore not eligible for refunds.

3. Eligible Refund Reasons

Valid reasons for refund requests:

  • Technical issues preventing access to the service for more than 48 hours
  • Billing errors or duplicate charges
  • Unauthorized charges on your account
  • Significant service outages affecting functionality
  • Failure to receive purchased credits or services
  • Dissatisfaction within the guarantee period (7 days for monthly, 30 days for yearly)

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Dissatisfaction with AI recommendations or analysis quality
  • Change of mind after the guarantee period has expired
  • Violation of our Terms of Service leading to account suspension
  • Failure to cancel subscription before renewal
  • Normal use of credits or services as intended
  • Requests made more than 90 days after the charge

5. Refund Process

5.1 How to Request a Refund

  1. Contact our support team at support@claritiapp.com
  2. Include your account email, order number, and reason for refund
  3. Provide any supporting documentation if applicable
  4. Wait for our team to review your request (typically 2-3 business days)

5.2 Processing Time

  • Review process: 2-3 business days
  • Approved refunds: 5-10 business days to appear in your account
  • Credit card refunds may take longer depending on your bank

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Pro-rated refunds for yearly subscriptions within 90 days
  • Service credits for minor technical issues
  • Partial refunds for billing errors or overcharges

7. Chargebacks and Disputes

Important: Before initiating a chargeback with your bank or credit card company, please contact us directly. Chargebacks may result in account suspension and prevent future access to our services.

8. Account Cancellation

8.1 How to Cancel

You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.

8.2 Access After Cancellation

You will retain access to premium features until the end of your paid period. After that, your account will revert to the Freemium plan.

9. Special Circumstances

9.1 Service Discontinuation

If ClaritiApp is discontinued, all active subscribers will receive full refunds for unused subscription periods.

9.2 Force Majeure

In cases of extended service outages due to circumstances beyond our control, we may provide service credits or partial refunds at our discretion.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify subscribers of material changes via email.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@claritiapp.com
Subject Line: "Refund Request - [Your Order Number]"
Phone: [Your Support Number]
Business Hours: Monday - Friday, 9 AM - 6 PM EST

We appreciate your understanding and look forward to providing you with excellent service.